- One
day comprehensive workshop that demystifies IT Service Management and provides
insights from IT operations perspective .
- Helps participants to easily identify
and associate mandated work processes in their
career environment which makes them productive and confident.
- Helps participants understand the concept of IT Services and
how to adopt ITSM within their environment.
- Workshop
correlates concepts with day-to-day examples and engages participants interactively.
This workshop can be delivered as an in-house session to IT staff of : 1. Medium and large enterprises with internal IT Department 2. Companies providing IT services using Shared Services / Remote Infrastructure Management Services | 
