Essentials of ITSM

  • One day comprehensive workshop that demystifies IT Service Management and provides insights from IT operations perspective .
  • Helps participants to easily identify and associate mandated work processes in their  career environment which makes them productive and confident.
  • Helps participants understand the concept of IT Services and how to adopt ITSM within their environment.
  • Workshop correlates concepts with day-to-day examples and engages participants  interactively.
This workshop can be delivered as an in-house session to IT staff of :
    1. Medium and large enterprises with internal IT Department
    2. Companies providing IT services using Shared Services  / Remote Infrastructure Management Services
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Suresh Vijayaraghavan,
31 Jul 2013, 23:09