A three day comprehensive workshop focussing on the essential competencies that are crucial for an Information Technology professional to be successful within any organisation. Participants get acquainted about the following three key knowledge areas and how they in an integrated manner form the core of an IT environment within an Organisation. Project Management - Information Security – IT Service Management Depending upon the nature of the business, IT Services can either be an enabler or help improve business services by being an integral part of the business process. When IT is tightly integrated with the business processes i.e. IT-enabled services, the dependence on IT is high and a downtime of IT services results in a business downtime. Moreover the ability of the IT team to respond to business changes has a direct correlation to the organization's ability to grow. Hence the quality of IT is critical as it impacts the efficiency and availability of business services. The IT capability is fast becoming the key strategic differentiator for any company in the market How this workshop benefits you? For a company with Internal IT Team:
For Managed IT Services Provider: Apart from the benefits mentioned above which are fundamental and core, for a Managed IT Services Provider this workshop also helps in the following key areas:
For the IT Professional:
The workshop correlates concepts with day-to-day examples and engages participants interactively to ensure that their perception towards these topics are positively influenced and makes them correlate what they do in their real world to industry best practise regime. This workshop can be delivered as an in-house session to IT staff of : 1. Medium and large enterprises with internal IT Department 2. Companies providing IT services using Shared Services / Remote Infrastructure Management Services |
Training Programmes >